Insurance Disputes

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Including Building & Storm Damage

Under Australian law there are two avenues to pursue if you have a dispute with your insurance company over a claim for damage to your building. The first avenue is an internal dispute process conducted through your insurance company. If that fails, the second is an external dispute resolution process through the Australian Financial Complaints Authority.

For more complex situations you may need expert advice on how to present your case in the best possible light – and how to back it up with detailed analysis and factual evidence.

Whether you are the complainant or the defendant, Forensic Building Consultants (FBC) have the experience and expertise to help you in the initial stages and then support you right through the process if the case has to go to court or to a tribunal.

Storm damage

When is a storm not a storm? Building insurance definitions can differ and, depending on the type and extent of damage to your property, you may be expected to justify your claim. It should take into account both the weather conditions and the condition of the property at the time of the storm and how that impacted on the damage.

Undertaking a site investigation for a claim, or to prove the circumstance, requires expert knowledge, experience, and the ability to communicate with all parties effectively. We can help!

Whatever your situation, call us to arrange an obligation free discussion about your requirements.

Frequently asked questions about Insurance disputes

If you have receipts showing that you have paid a licenced contractor to carry out
regular annual maintenance we can prove it was an Act of God .

If the water level breaches above the existing damp course and the damp levels are in a horizontal line we can prove it was due to flood. Rising damp doesn’t appear in a straight line.

You aren’t liable for flooding from problems arising on the adjoining property. You have a good reason to claim for repairs.